Returns & Refund Policy

At OPTMZ Health we strive to provide the highest level of quality healthcare, including frictionless access to medical providers and medications at affordable, accessible prices. We make every effort to provide the highest level of patient care before and after the sale. If you have an issue with your order or your product, please reach out to our patient care team at support@optmzhealth.com.

Clinician Evaluations

Prescription treatment requires an evaluation by an independent licensed clinician. A prescription is issued only when clinically appropriate and is not guaranteed. If the clinician determines that a prescription is not appropriate for you, the amount charged for that treatment will be refunded to your original method of payment. You may cancel any time before clinician approval at no cost by emailing support@optmzhealth.com.

Prescription Medications

State and federal regulations do not allow the return of prescription medications after they are dispensed by the pharmacy. Once your method of payment has been charged and your package has been handed over to the carrier (USPS, FedEx, UPS), all sales are final. You can log in to your optmzhealth.com account before your products ship to change your address, method of payment, or to cancel your subscription. If your prescription medication arrives damaged or is lost in transit, please email support@optmzhealth.com.

Subscriptions and Recurring Orders

Where your plan renews automatically, you may cancel future renewals at any time before your next order is processed by contacting support@optmzhealth.com. Cancellation stops future charges; orders already dispensed or shipped are not refundable, as described above.

Lab Tests

Cancellation and refund requests for lab test orders are handled in accordance with the applicable OPTMZ Health policy and applicable law. To request a cancellation, email support@optmzhealth.com.

Non-Prescription (Over-the-Counter) Products

OPTMZ Health may accept returns on unopened, non-prescription items up to 30 days after the sale. You are responsible for the return shipping cost, and we do not accept COD returns. To return an item, email support@optmzhealth.com with your order number, reason for return, and product name. OPTMZ Health reserves the right to deny a return that does not arrive in its original condition, or if products appear tampered with or opened. After approval, your purchase price will be refunded to your original method of payment.

Address for Returns

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, email support@optmzhealth.com with your order number and, where possible, a photo of the item and packaging. We will review the issue and, where appropriate, arrange a replacement or refund.

Lost Packages

In the rare case your package is lost in transit, OPTMZ Health will reship your prescription or non-prescription order. We will work with your carrier (USPS, FedEx, UPS) to locate your package first and redirect it if needed. Weather may occasionally delay delivery; since we do not currently ship refrigerated products, your product will not be affected by increased transit time. If your package is lost or does not arrive at the shipping address you provided, please email support@optmzhealth.com.

How Refunds Are Issued

Approved refunds are issued to your original method of payment. The time it takes for a refund to appear on your statement depends on your bank or card issuer.

Changes to This Policy

We may update this policy from time to time. Changes take effect when posted on this page. This policy is part of our Terms of Use.

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