Question 1

Who prescribes the medications?

Accepted Answer

Independent US-licensed clinicians, not OPTMZ Health. Medications are issued only when clinically appropriate after provider evaluation.

Question 2

Is OPTMZ affiliated with any pharmaceutical brand?

Accepted Answer

No. We are independent and not affiliated with Novo Nordisk, Eli Lilly, or any manufacturer.

Question 3

Do you guarantee outcomes?

Accepted Answer

No clinician can guarantee outcomes. We measure what is measurable and adjust based on the signal.

Question 4

How are labs handled?

Accepted Answer

Through partnered, accredited labs. Results are reviewed by your clinician.

Question 5

What's the Baseline?

Accepted Answer

A $149 guided first read — labs, a clinician conversation, and a clear next step. Credited toward your program.

Question 6

Can I use my health insurance?

Accepted Answer

We do not accept insurance. Pricing for consultations and medications is direct-pay and transparent.

Question 7

Is it legal to prescribe medications online?

Accepted Answer

Yes. Every clinician you interact with is licensed to prescribe in the state you live in.

Question 8

Can I use my local pharmacy?

Accepted Answer

Yes. You can choose your local pharmacy and our clinicians can send your prescription there. We cannot guarantee local pricing.

Question 9

How old do I have to be to use OPTMZ Health?

Accepted Answer

We treat adults 18 and older. If you are younger than 18, please seek care from a local primary care physician.

Question 10

If I'm having an emergency, what should I do?

Accepted Answer

Call 9-1-1.

Question 11

Why do I need to submit a copy of my photo ID?

Accepted Answer

State regulations require that medical providers verify who they are treating.

Question 12

Where does OPTMZ Health offer service?

Accepted Answer

We currently serve patients in most US states. Contact us to confirm availability in your state.

Question 13

How long until I receive my medication?

Accepted Answer

After your online visit, you'll typically hear back from a US-licensed clinician within 24 hours. Some states require a live chat or video consult. Approved orders ship from the dispensing pharmacy.

Question 14

When am I charged for my medication?

Accepted Answer

You're billed for medication when it ships, based on the treatment plan you select.

Question 15

Can I return my medications once I receive them?

Accepted Answer

Federal and state law do not allow medication returns once dispensed. All sales of prescription medications are final. See our Returns & Refund Policy for details.

Question 16

Is my information safe?

Accepted Answer

Yes. We take protecting your information seriously. See our Privacy Policy and HIPAA Notice for details.

OPTMZ FAQ: clinicians, prescriptions, labs, and the Baseline.